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Can you answer the question on the first call?

What is First Call Resolution? You’re headed out the door to visit a site for an estimate when the phone rings. The client on the other end is demanding the drawings for their parcel, but your brain is already half out of the door. You put down your maps and briefcase to shuffle through

By |2022-09-05T18:45:45+00:00December 3rd, 2018|Customer Service, Marketing Tips, Proposal Builder, Qfactor for Surveyors|Comments Off on Can you answer the question on the first call?

Dread the Follow-up Call?

4 Tips to Make Follow-up Calls a Success You’ve done the parcel and title research, written the survey proposal, and submitted it. Time to sit back and wait  for a response. If they like it they’ll call you, right? Sadly, no. Even if you’ve written the perfect proposal for land surveying services, your work isn’t over.

By |2022-09-05T18:50:38+00:00September 20th, 2018|Customer Service, Marketing Tips, Qfactor for Surveyors, Software|Comments Off on Dread the Follow-up Call?
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